College Education and Work Experience

                                                                                DiAnna Cottam

                                                                       PMB 163 1116 W. 7th Street

                                                                              Columbia, TN 38401

                                                                           

                                                                   

                    EDUCATION

                    Columbia State Community College, Columbia TN

                    Associate, Business Management, 2009

                    Middle Tennessee State University, Murfreesboro TN

                    B.A., Business Management/Human Resource/Organizational Leadership (current)

                    EXPERIENCE

                    Randstad, Columbia TN

                    Secretary/Customer Service/Area Manager, 2006 - 2008

                   

                    Saturn Customer Assistance answer high call volume, assisted customer with

issue they had with their Saturn vehicle and other special projects, managed time limits of calls, excellent customer service record, and ability to defuse irate customers. Promoted to Customer Area Manager- worked closely with Saturn Retailers on behalf of the Saturn owner to

                    resolve any issues they had. Had the authority to give big ticket items such as tires to

                    the customer to satisfy the situation and close the case.

                    Part-Time Ryder-Night Secretary

                    Answer phones, data entry, filing, hazardous materials papers

                    US Census Bureau, Nashville, TN

                    Census Taker/Assistant Supervisor, 1999 - 2000

                    Supervised a crew of 6 or more census takers, checked their work, went and talked to

                    people that didn’t want to give information and explained what the Census was for and

                    why it was important for them to be counted, my crew always was 100% successful at

                    completing everyone they had on their lists.

                   

                    Ramshaw-Smith Company, Champaign IL

                    Office Manager, 1989 - 1993

Assisted President/Vice President, 12 line switch board, dealt with clients and Realtors, typing,

                    started and maintained the filing system. Office Manager-supervised 6 people, did team meetings, took care of all accounts payable and receivable for apartment rental accounts, commercial property accounts and all corporate accounts, maintained monthly accounting reports,

                    handled some rental showing of residential and commercial properties

                   

                                       COMPUTER EXPERIENCE

                    • Microsoft word, powerpoint, quicken

                    • Execellent communication skills, ability to work with others or alone, organized self starter

                      

                    REFERENCES  Available upon request

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